Order Cancelation

  • 24 February 2020
  • 1 reply

Hello Team,

I have got an email saying my order has been cancelled as my credit check have been failed  for the order <number removed>.

My current loan payments are up to mark with the banks. I want to know the exact reason why it was declined? Could you please share the credit score summary so that I can understand the things better.
It is very disappointing for me to hear this.



1 reply

Userlevel 6
Badge +8

Hi @Ramakrishnan Kuppusamy 

We wouldn’t be able to share details about any order specifically on an open forum here.


To find out more on a recent order, please get in touch with us either through one of the following:

Dialling 0333 003 7777 for our Customer Services Team.

Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us

Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)

Twitter (https://twitter.com/iD_Mobile_UK)