Hi,
I had an outstanding balance and my account was suspended so I payed my bill straight away.
It has now been a week since then and I am still not able to make calls/send messages, when I make a call it says " you have dialed I'd mobile, about an outstanding balance yet you have payed it so look at your bills" I have done that and nothings happened, i also can't use my data.Â
Could I please have some further advice ASAP
+10
Hello
This usually happens if the suspension hasn’t been automatically lifted following payment.
If you haven’t already resolved this via other channels, please let us know and we’ll send you a message here to help get this lifted and credit you the affected period.
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Mohammed
I have had the same issue, I was able to speak with someone over live chat yesterday, and they assured me that my phone would be back to normal within an hour, yet over 24 hours later it still shows no service… I have paid what was due a week ago and been without service since then. Please can this be amended asap
+7
Hi
Sorry to hear that your bar hasn’t been lifted after making the payment.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
If you have resolved this elsewhere you can disregard the PM.
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Kash
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