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overcharged on my bills

  • 17 August 2022
  • 4 replies
  • 194 views
Mandy Hird
Rank

Hi i am getting over charged on my billsĀ 

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Best answer by Rory 18 August 2022, 13:43

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4 replies

Rory
Rank
Userlevel 5
Badge +6

Okay @Mandy Hird, this is a little too vague for us to help. Have you checked your bill to see what the charges are for? You may have gone over on your allowances, or you may have recently changed your Direct Debit date which would result in a larger bill.

If youā€™re still stumped, Iā€™d recommend speaking toĀ theĀ Facebook,Ā TwitterĀ orĀ Live ChatĀ teams so they can take a look at your account.

Ā 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ā€˜Most Helpfulā€™ using the button below the message with the answer.
Mandy Hird
Rank

Hi it is just my monthly plan there is no over chargesĀ  Ā i changed to 12.00 per month a few month ago but am getting charged for 15.00 per month which is not what i changed toĀ  this is 3 month nowĀ 

andewhite
Rank
Userlevel 8
Badge +9

Hi it is just my monthly plan there is no over chargesĀ  Ā i changed to 12.00 per month a few month ago but am getting charged for 15.00 per month which is not what i changed toĀ  this is 3 month nowĀ 

Okay @Mandy Hird, for real-time assistance with your iD account, use the online chat service at https://idmobile.co.uk/live-chat.

The online chat team work between 9am - 8pm on weekdays.

IfĀ you canā€™t use iD online chat, just send a private request for assistance to iD Mobileā€™s social media team onĀ facebookĀ (using Messenger) orĀ TwitterĀ (by Direct Message).

Anyway, good luck.

Ā Ā 

Mohammed
Rank
Userlevel 7
Badge +10

Hi it is just my monthly plan there is no over chargesĀ  Ā i changed to 12.00 per month a few month ago but am getting charged for 15.00 per month which is not what i changed toĀ  this is 3 month nowĀ 

Helllo @Mandy Hird,

Without looking at the bill itā€™s a little hard to advise.

You seem to have marked a best answer so I take it the issue is resolved now but if you stil need help, please let us know and we can send a PM here.

Ā 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ā€˜Most Helpfulā€™ using the button below the message with the answer.
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