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PAC code not transferred

  • 30 July 2022
  • 6 replies
  • 171 views
Hart
Rank
Userlevel 1

In My Services it says the PAC code should have been transferred yesterday. It says on the bill I will have been charged since the day I purchased the new SIM but I’m still having to use my old SIM with 3 as this hasn’t been processed yet.

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Best answer by SamGo 30 July 2022, 13:32

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6 replies

S
Rank
Userlevel 2

@Hart I would recommend contacting iD customer services directly via live chat or social media as they should be able to confirm the status of your number transfer straight away.

Alternatively you can wait for iD to reply here which may take a few days.

Hart
Rank
Userlevel 1

How do you contact them, I can’t see how to contact them on the App or on here?
Ah, will try Facebook messenger, good idea.

Tom
Rank
Userlevel 7
Badge +4

Hi @Hart 

 

Have you contacted us via Facebook about your issue? Alternatively you can contact us via Twitter or our Live Chat!

 

Or we can even message you on here if you’d like, let us know!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Joseph Thomas
Rank

I have to keep my old number my old number is
[EDIT]
This number pack code is [EDIT] 

Rory
Rank
Userlevel 5
Badge +6

Hi @Joseph Thomas, I’ve had to move and edit your post. Please refrain from posting private information on the public forum.

To submit your PAC and begin your number transfer, just go to https://switching.idmobile.co.uk/

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hart
Rank
Userlevel 1

Thank you yes all sorted now via Facebook Messenger 

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