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PAC CODE Not working

M
Rank
Userlevel 1

Hi, I have mailed and mailed but to no avail. I need a valid pac code. The one you are giving me via text is the old one. I need a new one asap. I have been trying to get hold of you for days. All i need is a vaild pac code. Please please please help!!! I am so frustrated and appalled that i cannot speak to someone so i can just get this addressed and finished with. I am a key worker in the middle of pandemic and lockdon and need my phone. This situation is shocking.

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Best answer by Will 8 January 2021, 15:24

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10 replies

Will
Rank
Userlevel 6
Badge +8

Hi @magdamal,

 

We’ll drop you a Private message now to get you a PAC code ASAP.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
canadajess
Rank

Exactly the same is happening to me. I need my phone for my business. New provider says PAC code not working. No customer service number. No reply to email. 

R
Rank

Same happening to me!!! Beyond frustrating 

A
Rank
Userlevel 1

I have a correct pac code and have been trying to switch for the last 48 hours to no avail. Hope someone can assist me.

A
Rank
Userlevel 1

I think if I don’t get a resolve soon I will cancel my subscription to ID mobile, it’s been very frustrating to port in.

D
Rank
Userlevel 1

Hello, I have the same problem.

I'm switching from ee to id and it says my pac code or phone number is incorrect,  but I've checked and double checked and they are correct.

Been waiting since Sunday 10th to set up my new phone.

Please help!

A
Rank
Userlevel 1

Mines just been sorted this morning.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @canadajess 

We are sorry to hear your PAC code did not work. We will PM you now and get you a PAC Code sent out. 

-Mohsin

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohsin
Rank
Userlevel 6
Badge +4

Hi @Rubynsolo 

We are sorry to hear you are also having the same issue regarding your PAC code. We will send you a Private Message so can get another one sent out.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohsin
Rank
Userlevel 6
Badge +4

Hi @DaveMac79 

We are sorry to hear that you were unable to complete your Port. We will send you a Private Message so we can look into this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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