I have already sent a question out asking for assistance with this but still haven’t had a reply.
I sent my pac request off a few days ago and received a message stating that there was an issue with my request, specifically stating that one of the details I entered was incorrect.
Can I please get through to someone to fix this?
Best answer by Kevin
You can always post a question on here (which one of us at iD Mobile will always take a look in on and reply) if you ever need help.
The Live Chat Team through our website would be the best way to go if you’re looking for help sooner though.
Nevertheless, great to hear both your ports have completed. Number ports do take 1-2 working days to complete usually, so if you submitted the details anywhere between late in the day Friday, to Sunday, then it wouldn’t be until Monday that things started to progress.
If you’ve submitted the details more than once then it would likely tell you something was wrong online too.
Generally speaking, we’d advise to register your iD Mobile accounts on our website and then log in and use the “Keep My Number” section to provide us with your PAC details.