Question

PAC transfer

E
Rank

Hey, I’ve entered all my details to transfer my old number with a PAC code, etc, but it is saying ‘There is an issue with your PAC’ Please can you help me? Thank you

 

[REDACTED PICTURE]

 

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4 replies

S
Rank
Userlevel 2

@EmB This is a public community based forum so I would recommend you remove the screenshot from your post as soon as possible. If the PAC code is correct on your screenshot somebody could use the information to steal your mobile number.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @EmB

 

We can help with this! It looks like the transaction number is incorrect.

 

I’d recommend getting in contact with our Facebook or Twitter teams or even our Live Chat team so we can grab the correct transaction number for you!

 

Alternatively if you’d prefer we can get in contact with you here, let us know!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

Hi Tom, I’ve been on holiday, hence the delay in responding. I’m not on Facebook or Twitter (I don’t have a smartphone yet) so could you please get back to me with my transaction number.

Thanks, Emma

Rory
Rank
Userlevel 5
Badge +6

Hi @EmB, you don’t need a social media account to use the Live Chat. Just type “Speak to an agent” and you’ll be put through.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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