I was excited to join a “no-frills” network, and not be consistently bombarded with offers that were of no interest to me. As a result, I was excited to join ID, but so far it has been a nightmare.
I bought my contract last Thursday (23 June) from Carphone Warehouse and the employee put in my PAC code straight away while I was in store.
He advised me that the process would take 24 hours, and that once my old phone was disconnected, the old number would transfer across.
He was partly right - my Vodafone connection on the old phone was disconnected the next day (Friday 24 June), showing that the PAC has been used. However, my new Handset still does not show the old number. It is using the “temporary” number issued by ID.
I cannot input the desired number myself as the ID app says the details are wrong (they are not, and I gather from reading other topics that this happens when the PAC process has already been started).
So now I am in a limbo where I have used my PAC, Vodafone has given up the number, but it has yet to be applied to my new phone. I have done 2 live chats with ID representatives but none of the suggestions have worked. They confirmed that the PAC process was submitted for the old number and claimed that it is all complete on ID side, but I am still stuck without the number.
I’ve restarted the phone many times, taken out and re-inserted the SIM, and followed all sorts of other troubleshooting steps. I think something has to be done by ID to resolve this, so would appreciate someone looking into this.
