Question

PAYG

  • 8 June 2020
  • 4 replies
  • 121 views
KenM
Rank

Can I change my monthly contract to PAYG?

4 replies

P
Rank
Userlevel 4
Badge +2

Hi @KenM 

Welcome to the iD Community.

Unfortunately, It's not possible to convert from PAYM > PAYG.

You can look into changing to a SIM only plan  if you’re due for an upgrade .
 

Thanks, 

Pearl

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KenM
Rank

Thanks Pearl

I’m already on sim only, but this phone is hardly ever used for calls.  I’ll probably cancel the contract & purchase a PAYG SIM.  Is it possible to port my existing number?

Ken

P
Rank
Userlevel 4
Badge +2

Hi @KenM 

Unfortunately, that’s no possible too.

We can’t transfer your number from iD to the same network .A number can only be transferred from another network into iD mobile or vice versa.

Sorry about that.

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
KenM
Rank

 Thanks Pearl

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