I've been trying to register a new ID sim, but the system won't let me as I previously had an account with ID and although this is now closed it says I'm registered but will only bring up my old account. I can't get to a point in the registration process where I can try and use an alternative email address it just blocks me after putting in surname, year of birth and number. I have been told by the technical team twice now that they have resolved my problem, but they haven't. This is incredibly frustrating as I want to port a number across to the new sim. The sim was purchased as part of a new phone contract so I need this resolving soon or the contract is being cancelled. Any ideas how to resolve this?
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Userlevel 5
+8
Hello
As you have been with iD Mobile previously you will need to register your new account with a different email address.
The number you are trying to port over to iD Mobile, which network is this number currently registered with?
Michelle
iD Mobile
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