Recently got duped into giving some personal info, including my telephone number, in fact they already had my mobile number as they sent a text to my mobile disguised as a reputable company that I have received many texts from.
I would like a new number without losing my current package I’m on, I’ve been very happy with the package I’m on and I’ve been on this package for several years now.
Is it possible to change number but keep my existing package?
Thanks
Michael
Hi
Sorry to hear what has happened.
Yes you will be able to change your number.
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
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