Hi ID,
My phone is currently broken and this has happened at a time that I am due an upgrade. However, I am unable to access my ID account or log in online to select an upgrade as I have forgotten my password. I can’t receive the pin to re-set my password since I can’t access my phone. Please can you help me to access my account. Many thanks.
Phone broken, need to log in to account online but can't receive security pin
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Userlevel 8
+9
The iD Mobile online chat team should be able to assist you getting back into your online account.
Get in-touch using the https://idmobile.co.uk/live-chat page.
The customer service agents normally work until 8pm on weekdays.
You can also upgrade your iD plan in-store in a Currys or Carphone Warehouse - there’s more about the process in the community FAQ “Pay monthly upgrades: Everything you need to know”.
Anyway, good luck.
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