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Question

Phone is 4g mobile data wont even reach LTE most of the time

  • September 16, 2020
  • 1 reply
  • 66 views
skelite21
Community Member

So I have been using id mobile for over a year and I used to have a really old phone which would go up to LTE. I was ok with that until I upgraded my phone to a Samsung A51 which is 4G. When i turn on my mobile data it goes to LTE. Most of the time it doesnt reach LTE and goes to H+. I tried to go into the data settings and change it to 4g only or 3g/4g(its on automatic)) So when i change it to anything that isnt automatic my data just doesnt turn on. My main problem is that i dont have anything higher than LTE and my data is extremelly slow on H+ signal. its rare for me to even hit LTE. I live in l26 1TR.  Please help as I really rely on my data and i need it to be as fast as possible.

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1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 20, 2020

Hello @skelite21, from my knowledge, LTE and 4G are the same things. 

This may only ever show as LTE on our network.

 

Have you tried the SIM in the old phone at all to see if this makes a difference?

Mohammed

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