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phone obly working using WIFI

  • 18 February 2021
  • 4 replies
  • 43 views

Have turned phone on and off several times but no long term results - goes back to WIFi only- any clues

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Best answer by Michelle 20 February 2021, 16:04

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4 replies

Userlevel 6
Badge +4

Hi @Claire shirley 

We are sorry to hear that. Have you tested the sim in another phone to see if it works?

-Mohsin

No I will try that thanks

Hello- the same has happened in a different phone- it shows 4g as normal for a 2 - 3 minutes then back to 3G only and does not make calls or have internet

Userlevel 5
Badge +8

Hi @Claire shirley 

 

We’ll need to send you a new SIM card.

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

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