Question

Phone won't turn on


My phone has suddenly turned off, and will not turn back on. There is no physical damage that I can see and this was really unexpected. The battery was on around 80% so that was not the issue, nothing will show if i plug the charger in. The factory reset would not work either.


5 replies

Userlevel 5
Badge +4

Hi @Samwal 

We are sorry to hear this. What phone is it you are using?

-Mohsin

I am using the iPhone SE

Userlevel 5
Badge +4

Hi @Samwal 

Have you tried holding down the Power + Vol down button together for 15 seconds to see if this help power the phone back on? Please can you try this with the charger plugged in. 

If this does not work, then please can you connect the phone to a Computer/Laptop which has the latest version of iTunes to see if the phone switches on. 

 

-Mohsin

I’ve tried doing both of these options however the screen is still blank, is there any other way I can try to fix this?

 

Userlevel 5
Badge +4

Hi @Samwal 

We would usually advise taking this to your local Carphone Store for a repair, however, all stores are currently closed until 12/04/21. The best thing to do would be to contact Apple directly as they will be able to repair this for you on their end.

-Mohsin

Reply