Last week I want to change networks from Vodafone to another network and come across 1D mobile and thought their prices and simplicity was good so I decided to take up a pay monthly contract and signed up online and the sim arrived within 3 days. Little did I know this is when all the trouble will start because on the same day the same arrived I contacted ID mobile and provided my PAC code so I can transfer my number to this network and was told within the space of 6 to 12 hours my number will be transferred to to the 1D network however that has never ever happened so now for approximately 9 days I have not been able to use my 1D contract phone number now even though my number has been ported over to this network but for whatever reason which nobody can still explain to me from the one the network my number is still is not acting on their network so I cannot receive any phone calls make any phone calls and as a result I've actually lost my job because my workplace thought that I failed to contact them when I didn't turn up for work one day because I didn't get a call call from them m-as my number wasn't working.
I cannot tell you how many times I've tried to speak to 1D mobile on the appalling what webchat service and you can only imagine each time I have to text out the problem and explain to them that it's been over a week yet my number has still not connected to your network even though it has officially been ported over and all I can been told on the web chat service is that it with the technical team yet in all this time I'm nobody can phone me I cannot phone anybody I can't use my contract and worst of all all my children are in lockdown with their mother in another town and they have no way of contacting me.
So so to summarise what I thought would have been a very simple process of taking out a contract with 1D and just requesting a simple number port has turned into the worst night of my of my life and told top it off I can only contact them through web chat and even then half of the time they disconnect to me because they don't know how many answers for the problem I'm suffering and each time I do contact them the date as in when this would get rectified gets pushed back another few days so it's gone from being able to fix within 2 working days to now taking up to 9 Days and all that time I'm I'm not got a phone number and furthermore they are refusing to set up a call forwarding service to alternative number.
And do not know why this is happening and if you ring my number and go straight to voicemail which is the voicemail for 1D so the number has ported over I've tried the SIM in other phones and again it still States no service so I know the phone is is not the issue.
I'm not sure why I come on the creality with I don't know if anybody can help me because their webchat service can't their technical team can't and I'm in limbo now because I cannot use my phone or contract and my number is stuck for this network