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Porting Number

  • 2 December 2020
  • 3 replies
  • 117 views

The website/app is telling me that my number will be ported to ID tomorrow but I’ve received text messages telling me that that you have “run into an issue. - the ID mobile number, last name or transaction number you entered is incorrect” (I’ve re-entered the details correctly)

Is the porting going to happen or not? Who can I contact? There aren’t any numbers to call Customer Service and the bot chat is a waste of time in this instance. 

 

Help……..please.

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Best answer by Ryan 10 December 2020, 16:48

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3 replies

Userlevel 6
Badge +10

Hi @OSully,

We are sorry to hear about this issue, we will send you a PM now so that we can get this sorted.

Ryan

All sorted now thanks.

Userlevel 4
Badge +10

Great to hear @OSully 

Just drop us a reply here or create a new topic if you need anything.

Merry Christmas!

Why iD Mobile?