Hi, I can’t send premium txt msg …. I activated it in my app but still can’t do it….. number is 73986
premium txt msg
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to assist with account related support or click on this link here https://www.idmobile.co.uk/help-and-advice/contact-us
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.
If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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