I recently switched over to iDMobile and used the online form to submit my PAC from my previous network in order to port my number over. The iDMobile app says the number transfer is in progress and should be completed tomorrow. However, I’ve received a text message today saying that saying “We have tried to process your PAC/STAC but we ran into an issue -- the iD mobile number, last name or transaction number you entered is incorrect. Please contact Customer Services”. I tried using Live Chat but was unable to talk to an agent. Can an employee respond to this, please?
--Diana
