Question

Received new sim and doesn't activate after a full day

  • 7 October 2019
  • 2 replies
  • 116 views

Received and activated a new sim after having phone stolen and after the 24 period is has not activated.
What should I do to try and activate it?

2 replies

Userlevel 2
Try these https://www.idmobile.co.uk/help-and-advice/your-sim-card this is the link to activate your card
if that does not work try the chat as most sims do not come activated due to security reasons l
ink below for chat 👇
https://www.idmobile.co.uk/help-and-advice/contact-us?_ga=2.246677124.1613306976.1570461165-1929503700.1554538500
sorry to hear your phone got stolen
Userlevel 5
Badge +6
Hi @Ed Doughty

If your previous SIM was reported as lost, then a bar will likely be in place on your account that is still affecting things.

We would need you to contact our Customer Service Team either by phone or Live Chat in order to get that bar removed.

https://www.idmobile.co.uk/help-and-advice/contact-us

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