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Recent poor reception

  • 17 February 2021
  • 4 replies
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M
Rank

In the last month or both myself and my wife have noticed a loss of signal on our ID Mobile phones with the ‘Emergency Call only’ message?

I’ve checked the signal strength via phone settings and a ‘signal strength’ app and we’re only receiving - 97dBm despite being only 987 metres from the nearest 3 network transmitter in ME5 postcode.

Is anyone else experiencing this?

 

 

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Best answer by Michelle 20 February 2021, 10:40

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4 replies

Michelle
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Userlevel 5
Badge +8

Hi @Mike W 

 

Thank you for confirming your postcode. 

There has been planned work carried out last week, all work has been completed.

Please could you disable 4G and switch to 3G

If your handset is connecting to a weak 4G signal, disabling 4G and using the 3G with 97% population coverage, will likely improve your signal.

 

Michelle 

iD Mobile 

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M
Rank

Thanks Michelle. I had already switched to ‘3G only.’ Signal still weak. Will try factory reset. If that doesn’t work I’ll have to switch to a provider using another network.

Regards, - Mike W.

Will
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Userlevel 6
Badge +8

Hi @Mike W,

 

Have you a full postcode we can run a check on for you? Is your Wife on our network too? If so, it sounds like their may be a mast issue or some maintenance going on.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Hi Will, yes we’re both with ID Mobile. Our postcode is ME5 9NG. Had to visit my sister earlier today and i received a stronger signal from her local 3 network mast.

Mike W.

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