Why can I and my Wife no longer recieve texts from Germany? We can send and they will recieve but their replies do not come back. They are on Vodaphone network.
recently I am not able to receivie international texts from Germany
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Userlevel 6
+8
Hi
Just a few questions sorry:
What error message is the sender receiving when attempting to send the messages?
Are they still bale to message others in the UK?
Are you able to receive calls from the numbers in question?
Are you receiving other messages as expected?
Cheers,
Will
They have no error messages, just no delivery notices.
Yes they are able to send messages to the UK. (both sender in Germany and recipient in UK are on Vodaphone if that helps?)
Yes, we are able to receive their calls from Germany.
Yes we are receiving other texts as expected from the UK.
(we only knew of the problem when the sender in Germany sent an email asking if we had received their texts?)
Userlevel 6
+8
OK, cheers
Something definitely doesn’t sound right then. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
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