Question

Refer a friend account input link not working???

L
Rank
Userlevel 1

Has anyone else had the problem that the link in their email to input their account number for the refer a friend scheme for the Currys vouchers takes them back to the registration page rather than to an account number input page?

TIA

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31 replies

Tom
Rank
Userlevel 7
Badge +4

Hey @Andrew Beard 

 

Have you managed to get through on Facebook? Please let us know, if not, we can get in contact here!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 1

Ok the claiming referral page seems to be working as of today! Using the link in the 'claim it' email which for me is https://www.idmobile.co.uk/refer-a-friend-reward?bp_no_cookies=1&bp_p=%2Fiaf%2Fidmobile_raf1%2Ffriend_voucher%3Freferral_code%3DWAVMXR1%26tsl%3D1#bp_top but seems will vary the stuff at the end by referred 

M
Rank
Userlevel 1

I have received again a message saying claim my reward. 

This is the third one I have had and with the same outcome ie I click on the banner and it sends me to my dashboard which is totally useless USELESS and no reward. 

Rory and Kash have known about this problem for over a month and have made absolutely no progress. 

When will ID Mobile get their act together???

I need my referral email changed. Roy and co have no idea what to do. They try to pass you to Facebook, twitter and live chat who all pass you back to this page. Woeful service with people who havc no clue what to do.

D
Rank
Userlevel 1

Same problem here...

To complete I just have to submit my account number on “the self reporting page” within the next few days. Has anyone found out if that page exists and have the link? 

The email I received from iD said I’m on track and just need to do that, but then linked me to https://www.idmobile.co.uk/refer-a-friend-reward which either has a form to start the buying process, or for me to refer someone else, depending if I’m logged in or not. There is no account number form / field. 

I’ve submitted an escalated help request via Live Chat and have to send them a message again in 48 hours to find out what’s next...

A
Rank

@Tom , @Rory ,

I’m disappointed to report that, despite being told by @Kash via Facebook that my issue would get escalated yesterday, it had not. I raised it again this morning with Live Chat, and was told that they could not help and that I should visit my local Currys store and take it up with them. This shows (a) a lack of understanding of my issue, (b) complete disregard for honouring what iD advertises and (c) entirely dissatisfactory customer service. Instead of assisting me with this issue - which clearly resides with iD mobile’s systems - I was told to raise a complaint, which I have done. It is disappointing that it requires a formal complaint to make any kind of progress on what should be a very simple action to perform. I would be grateful if you could please intervene with customer support to resolve this as soon as possible.

Kind regards,

Andrew

Tom
Rank
Userlevel 7
Badge +4

Hi @Andrew Beard 

 

Please be aware the Facebook team isn’t a Live Chat team therefore can’t reply immediately!

 

If it’s been a while feel free to send over a nudge but if we’ve mentioned that we’re looking into it for you already, please note we are indeed looking into it but possibly awaiting an update!

 

Tom 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

@Rory No one is responding on Facebook, I don’t use Twitter and Live Chat isn’t working (I can’t reach the idmobile website at all). As far as I can tell, this forum is the only way to reach customer support right now. That’s not good. Please advise me on how to proceed.

Rory
Rank
Userlevel 5
Badge +6

Hi @baileyv1, I can see that my colleague Mohammed has already provided your voucher code via private message 16 days ago. Please check your inbox.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 2

Why should Facebook,Twitter or Live Chat be able to sort this mess out when If mobile has had all the information for 3 months.

Rory or Kash has done nothing but to waste my time still typing in hope that somebody with some common sense can do SOMETHING

I do not want a Private Message, I want a public reply so that no more people are placed in the position of running around in circles trying to get what is due to them.

Do you not care about your disappearing corporate credibility????

Rory
Rank
Userlevel 5
Badge +6

Hi @Andrew Beard, sorry to hear about your issues with the Refer a Friend scheme.

I’d recommend speaking to the Facebook, Twitter or Live Chat teams so they can take a look at your account.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Dear iD,

This isn’t working for me either. There’s no email address to ask for support, the chatbot is useless, and despite being directed to the iD app, I can’t use it send private messages to ask for support, Instead I have to log on here (a separate login to my iD account!) and request a private message from a staff member who may or may not read this to ask for help. That’s bonkers. Would it be that freakin’ difficult to provide a customer support email address?

iD, please reach out to me soonest so that I may take advantage of the Refer a Friend reward as was advertised to me and my friend.

Kash
Rank
Userlevel 7
Badge +7

@baileyv1,

I can see that we are looking into this via PM.

Please could you get back to us there and we will assist you further.

 

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 2

My issue is still unresolved.

You have not helped with my question or issue.

How can you think that I can mark your NON answer as "Most Helpful" when nothing has changed???

Mohammed
Rank
Userlevel 7
Badge +10

Hello @baileyv1,

If you are still having any issues, you can reply to us via our Private Message and we’ll pick this up,

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 2

I have received again a message saying claim my reward. 

This is the third one I have had and with the same outcome ie I click on the banner and it sends me to my dashboard which is totally useless USELESS and no reward. 

Rory and Kash have known about this problem for over a month and have made absolutely no progress. 

When will ID Mobile get their act together???

Rory
Rank
Userlevel 5
Badge +6

Hey @JamesAnita, if you still need help with this, I’d recommend contacting the Facebook, Twitter or Live Chat teams so they can escalate it for you.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Experiencing the same problem. The link in my friend’s email to input their account number for the refer a friend scheme for the Currys vouchers just takes them back to the registration page rather than to an account number input page? When will this be resolved?

L
Rank

@Alasdair Macqueen the agent on Live Chat logged a complaint for me and I have been contacted by the complaints team to say they have escalated it but so far not had a resolution. I tweeted them too and the Twitter team have contacted me a couple times to see if they can assist. Definitely ask for a complaint to be raised

Alasdair Macqueen
Rank
Userlevel 1

I’ve now had 2 conversations on live chat, both offering different advice.  Of course it is my fault that the refer a friend system will not work.  Anyone had any success on this promo?

 

Kash
Rank
Userlevel 7
Badge +7

@LauTabberer,

Somebody should be in touch again shortly via email or Call.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

@Kash a Live Chat agent logged a complaint for me regarding this issue. Someone from ID tried to call me yesterday evening following a text to say someone would be calling me and to answer if possible, I was out at a show so couldn't answer. No-one has tried again today. 

L
Rank

Thanks, I got the feeling this was going to happen. If I owed them money I'd hear from someone pretty quick I'm sure.

B
Rank
Userlevel 2

Somebody called Rory was looking into this problem, then somebody called Kash who was supposed to be more senior was taking up the problem and is supposing to sort it out.

It is nearly two weeks and many hours of sending messages with no result. I wish you luck!!

L
Rank

Hi, I am having the same issue, there is nowhere to input the number, I'm going around in circles with nowhere to input it. Can someone assist please ID?Thank you

Kash
Rank
Userlevel 7
Badge +7

@baileyv1,

I can see that we are looking into your query already via PM.

 

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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