Question

Refer a friend account input link not working???

L
Rank
Userlevel 1

Has anyone else had the problem that the link in their email to input their account number for the refer a friend scheme for the Currys vouchers takes them back to the registration page rather than to an account number input page?

TIA

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31 replies

B
Rank
Userlevel 2

Somebody called Rory was looking into this problem, then somebody called Kash who was supposed to be more senior was taking up the problem and is supposing to sort it out.

It is nearly two weeks and many hours of sending messages with no result. I wish you luck!!

B
Rank
Userlevel 2

To Rory, you told me that you had referred my complaint regarding my problem with refer a friend not working to an id department who will deal with the problem. This was 9 days ago.

When will you or they get back to me???

B
Rank
Userlevel 2

The linķ has not worked for me. After many tries my friend finds it impossible to enter details to complete the information or to find the form to fill out. Just to make the operation more entertaining I'd computer stops me from signing in.

I have had the most irritating 2 days of my computing experience this system needs completely overhauling. 

Rory
Rank
Userlevel 5
Badge +6

Hi @baileyv1, @laughingmike, sorry to hear about your troubles with our Refer a Friend scheme. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 2

I have received again a message saying claim my reward. 

This is the third one I have had and with the same outcome ie I click on the banner and it sends me to my dashboard which is totally useless USELESS and no reward. 

Rory and Kash have known about this problem for over a month and have made absolutely no progress. 

When will ID Mobile get their act together???

B
Rank
Userlevel 2

To Kash, You haven't helped me yet. When I have received the offer which is due to me and my friend, then I will be in a position to comment on whether I am able to review how satisfied I am. 

A
Rank

@Tom , @Rory ,

I’m disappointed to report that, despite being told by @Kash via Facebook that my issue would get escalated yesterday, it had not. I raised it again this morning with Live Chat, and was told that they could not help and that I should visit my local Currys store and take it up with them. This shows (a) a lack of understanding of my issue, (b) complete disregard for honouring what iD advertises and (c) entirely dissatisfactory customer service. Instead of assisting me with this issue - which clearly resides with iD mobile’s systems - I was told to raise a complaint, which I have done. It is disappointing that it requires a formal complaint to make any kind of progress on what should be a very simple action to perform. I would be grateful if you could please intervene with customer support to resolve this as soon as possible.

Kind regards,

Andrew

D
Rank
Userlevel 1

Same problem here...

To complete I just have to submit my account number on “the self reporting page” within the next few days. Has anyone found out if that page exists and have the link? 

The email I received from iD said I’m on track and just need to do that, but then linked me to https://www.idmobile.co.uk/refer-a-friend-reward which either has a form to start the buying process, or for me to refer someone else, depending if I’m logged in or not. There is no account number form / field. 

I’ve submitted an escalated help request via Live Chat and have to send them a message again in 48 hours to find out what’s next...

A
Rank

Dear iD,

This isn’t working for me either. There’s no email address to ask for support, the chatbot is useless, and despite being directed to the iD app, I can’t use it send private messages to ask for support, Instead I have to log on here (a separate login to my iD account!) and request a private message from a staff member who may or may not read this to ask for help. That’s bonkers. Would it be that freakin’ difficult to provide a customer support email address?

iD, please reach out to me soonest so that I may take advantage of the Refer a Friend reward as was advertised to me and my friend.

M
Rank
Userlevel 1

I have received again a message saying claim my reward. 

This is the third one I have had and with the same outcome ie I click on the banner and it sends me to my dashboard which is totally useless USELESS and no reward. 

Rory and Kash have known about this problem for over a month and have made absolutely no progress. 

When will ID Mobile get their act together???

I need my referral email changed. Roy and co have no idea what to do. They try to pass you to Facebook, twitter and live chat who all pass you back to this page. Woeful service with people who havc no clue what to do.

L
Rank
Userlevel 1

I’m glad it’s not just me but sorry you’re struggling too :-(

After spending about 20 minutes on live chat yesterday all they could say was get in touch again after 14 days if the problem still exists!!!!

Rory
Rank
Userlevel 5
Badge +6

Hi @Andrew Beard, sorry to hear about your issues with the Refer a Friend scheme.

I’d recommend speaking to the Facebook, Twitter or Live Chat teams so they can take a look at your account.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 1

Ok the claiming referral page seems to be working as of today! Using the link in the 'claim it' email which for me is https://www.idmobile.co.uk/refer-a-friend-reward?bp_no_cookies=1&bp_p=%2Fiaf%2Fidmobile_raf1%2Ffriend_voucher%3Freferral_code%3DWAVMXR1%26tsl%3D1#bp_top but seems will vary the stuff at the end by referred 

B
Rank
Userlevel 2

Why should Facebook,Twitter or Live Chat be able to sort this mess out when If mobile has had all the information for 3 months.

Rory or Kash has done nothing but to waste my time still typing in hope that somebody with some common sense can do SOMETHING

I do not want a Private Message, I want a public reply so that no more people are placed in the position of running around in circles trying to get what is due to them.

Do you not care about your disappearing corporate credibility????

Kash
Rank
Userlevel 7
Badge +7

@baileyv1,

I can see that we are looking into your query already via PM.

 

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

Hi, I am having the same issue, there is nowhere to input the number, I'm going around in circles with nowhere to input it. Can someone assist please ID?Thank you

Mohammed
Rank
Userlevel 7
Badge +10

Hello @baileyv1,

If you are still having any issues, you can reply to us via our Private Message and we’ll pick this up,

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hey @Andrew Beard 

 

Have you managed to get through on Facebook? Please let us know, if not, we can get in contact here!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 2

My issue is still unresolved.

You have not helped with my question or issue.

How can you think that I can mark your NON answer as "Most Helpful" when nothing has changed???

Kash
Rank
Userlevel 7
Badge +7

@LauTabberer,

Somebody should be in touch again shortly via email or Call.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rory
Rank
Userlevel 5
Badge +6

Hi @baileyv1, I can see that my colleague Mohammed has already provided your voucher code via private message 16 days ago. Please check your inbox.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

Thanks, I got the feeling this was going to happen. If I owed them money I'd hear from someone pretty quick I'm sure.

Alasdair Macqueen
Rank
Userlevel 1

I’ve now had 2 conversations on live chat, both offering different advice.  Of course it is my fault that the refer a friend system will not work.  Anyone had any success on this promo?

 

L
Rank

@Alasdair Macqueen the agent on Live Chat logged a complaint for me and I have been contacted by the complaints team to say they have escalated it but so far not had a resolution. I tweeted them too and the Twitter team have contacted me a couple times to see if they can assist. Definitely ask for a complaint to be raised

A
Rank

@Rory No one is responding on Facebook, I don’t use Twitter and Live Chat isn’t working (I can’t reach the idmobile website at all). As far as I can tell, this forum is the only way to reach customer support right now. That’s not good. Please advise me on how to proceed.

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