Refer a friend scam+

Having referred a friend 6 months ago I am still waiting for £30 credit on my account.

I have wasted numerous hours in the endless circle of chat bots, one time I did get through to an agent who promised a credit would appear on my account, alas it was an empty promise.

Next stage is to reach out to my 14,500 followers on Linked-In to spread the word of the poor service, and then Instagram followed by facebook until the company fulfils its obligation.

Its not the £30 that matters, it is the principle.

Hi @Chris ID 

Sorry to hear this, please could you let us know the date you received the email with the following subject;

Congratulations NAME, your reward is coming!

Tom

They didn't send the email as promised, when the referee tried they also got the same issues

Hi @Chris Perry 

Which email(s) are you referring to in this case?

Tom

After a conversation with customer service they promised to send an email

 They also said a £30 credit would be added to my account.

Neither of which occurred.

This process is taking too long, no customer service call.

I have given up all hope, I won't recommend ID to anybody and will be changing my account.

To add further disappointment with ID the phone I had was faulty, the local Curries store could not fix it and recommended a complicated procedure using Motorola repair service.

I sold the phone and have bought my self a more reliable phone

Again IDs shocking service comes to the fore.

Hi @Chris Perry,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash