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Refund fail

  • 22 January 2021
  • 1 reply
  • 29 views
G
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Hello,

I returned a contract within 14 days with Carephone warehouse. The contract was cancelled and I was told the first month payment would be taken and refunded. It’s been over one month and I still haven’t received the refund.

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Best answer by Ryan 26 January 2021, 12:31

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Ryan
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Userlevel 6
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Hi @Glennduncan1,

We are sorry to hear about that. Did you close your Direct Debit? If so, this may be why we weren’t able to refund the Direct Debit payment. We’ll send you a PM now to help further.

Ryan

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