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Replacement SIM activated but no service

  • 20 January 2021
  • 4 replies
  • 195 views
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I lost my phone and so my sim too, reported it as lost, blocked the sim and ordered a replacement sim.

I activated it yesterday, and unblocked the sim again.

Its been about 36 hours but still shows no service.

I’ve tried connecting to the network manually through the settings, but that also doesn’t work.

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Best answer by Mohammed 21 January 2021, 17:40

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4 replies

Mohammed
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Userlevel 7
Badge +10

Hello @seema70,

If a SIM card was reported as lost/stolen a suspension would be applied, hence why no service still.

I’ll PM you so we can lift this for you.

 

Mohammed

 

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EkgariOrama Kasawala
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Hi , am having the same issue. Could i get this sorted please. Thank you

EkgariOrama Kasawala
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Hi@Mohammed , am having the same issue. Could i get this sorted please. Thank you

 

Michelle
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Userlevel 5
Badge +8

Hello @EkgariOrama Kasawala 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Thanks. 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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