Question

replacement sim card activated but not working

  • 12 September 2021
  • 1 reply
  • 54 views

My phone was stolen last week and I have activated a new sim and blocked the old one yet it is not working. ‘No service’ is what shows up on the screen. How can I fix this issue. 


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1 reply

Userlevel 7
Badge +7

Hi,

We are sorry to hear that.

If you perform a SIM Swap at the link below the SIM should start working within a couple of hours.

Have you filled out your details at the link below?

 

https://my.idmobile.co.uk/web/cpw/sim-swap

 

Kash

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