replacement simnot working after been activated

  • 25 February 2021
  • 3 replies
  • 13 views
Kathryn61
Rank

phone stolen blocked both sim and phone ordered replacement received 24 Feb activated same day still showing emergency calls only 

 

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Kathryn61 

We are sorry to hear this. Have you tried activating your sim through the iD app? You can this by doing the following:

  • Logging in to the app or online account. 
  •  Going to the 'My Services' page 
  • Clicking 'Activate my SIM'
  • Scanning your SIM card barcode or entering the 19-digit number printed on the SIM cardholder*

Once you click 'Activate your SIM', the new SIM will be activated within a few hours. 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kathryn61
Rank

Yes I have done all that tried doing live chat but it wouldn't launch I'm asking what do i do next because I'm paying for a service I'm not getting 

Mohsin
Rank
Userlevel 6
Badge +4

We are sorry to hear that @Kathryn61 

We will send you a Private Message now to help with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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