replacement simnot working after been activated

  • 25 February 2021
  • 3 replies

phone stolen blocked both sim and phone ordered replacement received 24 Feb activated same day still showing emergency calls only 


3 replies

Userlevel 5
Badge +4

Hi @Kathryn61 

We are sorry to hear this. Have you tried activating your sim through the iD app? You can this by doing the following:

  • Logging in to the app or online account. 
  •  Going to the 'My Services' page 
  • Clicking 'Activate my SIM'
  • Scanning your SIM card barcode or entering the 19-digit number printed on the SIM cardholder*

Once you click 'Activate your SIM', the new SIM will be activated within a few hours. 


Yes I have done all that tried doing live chat but it wouldn't launch I'm asking what do i do next because I'm paying for a service I'm not getting 

Userlevel 5
Badge +4

We are sorry to hear that @Kathryn61 

We will send you a Private Message now to help with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.