Roaming not working in Portugal

  • 2 March 2020
  • 5 replies
  • 350 views
Riaz
Rank

While in Porto last week, I could not get internet or make any calls, I thought roaming is available in Europe?

5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi Riaz,

We are sorry to hear this! You should be able to roam in most places abroad, especially when visiting countries within the EU. Do you have access to our app? If so, you can check on there as to whether or not the roaming feature is enabled because this will need to be done to use your phone abroad. Data roaming will also need to be turned on within the settings of your phone to allow the phone to connect to the foreign data network.

Ryan

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Riaz
Rank

Thanks Ryan

I had checked both 
Roaming Feature was enabled

Data roaming turned on

It was quite frustrating to not have internet or being able to make calls.

 

Riaz

Gregor
Rank
Userlevel 8
Badge +9

Hey @Riaz 

 

I travel to Portugal very often and I had the same problem on my first trip. I found that manual network search helped me to get connected. You could maybe try that as well and let us know how did it go.

 

You can find manual search in the connection settings. On my Samsung it's Settings -> Connections -> Mobile Networks -> Network Operators 

 

Kind Regards

Gregor

I am not iD Mobile employee but I am here to help anyone as best as I can.
R
Userlevel 1

I am in Portugal for work and not internet or phone is working can you help? Roaming is on.

 

 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @RosieA 

Have you tried doing the Manual Network selection? I can see that @Gregor had a similar issue when in Portugal and it seems this had helped to get connected to the network. You can do this by going into settings > connections > mobile networks > network operators.

Let us know how you get on. 

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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