Question

runarround

  • 2 October 2020
  • 1 reply
  • 7 views
Ali wads
Rank

Does anyone reply to my question?or will I just get a list of similar topics from a f a q,s ! Overbilling in process just about to leave my account! So it’ll have gone by the time I get an answer no doubt!

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @Ali wads, if you need help with something that’ll require access to your account, you’ll need to speak to our Live Chat team.

You’ll need to be using a desktop or laptop, rather than a mobile device.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?