Question

Santander One Time Password Not Coming Through

  • 13 November 2020
  • 4 replies
  • 86 views
A
Rank

I just switched from a different network to ID mobile and would receive Santander One Time Passwords fine on my old network, but they do not come through to my ID SIM. I know that it is not a problem with the Santander bank, and have seen other people post on here that have the same problem, but can see no sufficient answers, apart from someone saying they will PM the individual, so if you could PM me an answer that would be great - I cannot access online or mobile banking and I really need to.

Thanks.

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4 replies

A
Rank

@iD Support please read this ^

Ryan
Rank
Userlevel 6
Badge +10

Hi @amypercy,

Have you had any further issues since your post? A few days ago a workaround was implemented to help fix the issue of OTP messages failing. Please restart your phone, give it another try and let us know how it goes.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
C
Rank
Userlevel 1

@iD Support can someone please help me with this issue. I can’t login to my online banking! I’ve been on 5 x live chats and they have been no help whatsoever.

 

Mohammed
Rank
Userlevel 7
Badge +10

@iD Support can someone please help me with this issue. I can’t login to my online banking! I’ve been on 5 x live chats and they have been no help whatsoever.

 

Hello @Christiemarin,

We’ve sent you a PM so we can look into this further.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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