After a direct debit payment failure my service was removed. I then payed the bill through the app And received a text telling me my sim would be reactivated within 24 hours. It’s been several days now and I haven’t received a text and still have no service. I did receive a notification in the ID app saying it has been reactivated but I still have no service. Can anyone help me please?
service not reinstated
Hi
Sorry to hear this.
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
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