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signal

  • 9 June 2021
  • 9 replies
  • 74 views

Userlevel 1

Hello I am really struggling to get a signal in shops etc this had been going on for a while and it us not great 

 

Can anybody please help thanks

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Best answer by WelshPaul 9 June 2021, 21:49

Maybe try doing a network reset...

What phone do you have? On my Samsung device it’s here:

Settings > General management > Reset > Reset Network settings

 

Also, enter your post code below and check for any know problems in your area:

http://www.three.co.uk/support/network_and_coverage/network_support

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9 replies

Userlevel 6
Badge +4

Hi @Tracey Hale 

We are sorry to hear this. Do you experience the singal issues when at home? Or is it only when you are out shopping? Usually when in supermarkets, the singal can vary due to the big metal framed buildings. The result is that a metal box or cage can effectively block all electromagnetic signals from outside.

-Mohsin

Userlevel 1

Hi no it is at home as well it needs resolving 

Userlevel 6
Badge +2

Maybe try doing a network reset...

What phone do you have? On my Samsung device it’s here:

Settings > General management > Reset > Reset Network settings

 

Also, enter your post code below and check for any know problems in your area:

http://www.three.co.uk/support/network_and_coverage/network_support

Userlevel 6
Badge +8

Hi @Tracey Hale,

 

Did you try @WelshPauls advice? How are you getting on with this now?

 

Will

Userlevel 1

Hi yes done a factory reset not.working still indeed to speak to somebody ar customer care not responded sooner as I cannot get a signal thanks 

Userlevel 1

The phone is A Samsung galaxy a20 thanks

Userlevel 6
Badge +8

Hi @Tracey Hale,

 

How many bars of signal are typically showing? Is it everywhere you go, or is there ever good signal anywhere?

 

Will

Same I have an iPhone 12 and as soon as I go indoors to any building I have no service

Userlevel 7
Badge +9

Hi @Traynor,

I am sorry to hear that. Have you checked out the area on our Coverage Checker here to see if the signal is limited in those areas?

Ryan

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