What can I do??
Best answer by Gregor
View originalBest answer by Gregor
View originalHi vikkin, as Hikari has stated, it's not essential that you swap your SIM but we would recommend it.
If you access your account via our app or website, you may be prompted to confirm you've received a new SIM which would complete the swap.
Alternatively, if you can try at https://my.idmobile.co.uk/web/cpw/sim-swap , you'll find the SIM number printed on the actual SIM card.
Any issues with this please email for help.
-Phil
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