Question

Sim card not working

  • 29 November 2020
  • 1 reply
  • 31 views
K
Rank

I took out a new contract with ID, received my new phone and sim card but the sim card is not recognized by the phone. I have tried switching on and off, airplane mode etc and nothing works. The sim does not work in any other ID compatible devices either. I have submitted my PAC code to swap my old number to the new sim several days ago so am worried I will be left without a working network on Monday. I contacted carephone warehouse on Friday who said they would ‘escalate’ the issue and it would start working in 24-48 hours but this has not happened. The call handler said the sim was activated several days ago so this wasn't the issue. 

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1 reply

Will
Rank
Userlevel 6
Badge +8

Hi @Kate1505,

 

Have you tried a SIM card from another network in the handset to see if that works? Is there a particular error message that is displayed?

 

Will

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