Question

SIM card suddenly not working

  • 20 December 2019
  • 1 reply
  • 144 views
P
Rank

I have been with iD mobile for about 6 months now and up until 2 or 3 months ago my SIM was working fine. Could send texts, make calls and use data. 

My SIM was suspended as I was unable to make any payments but now that I've caught up on my payments again and paid for the SIM as usual, it was supposed to be back in service but I still have no use out of it.

I can't make any calls or texts, and I can't connect to the Internet with data. Whenever I try to send a text I get an error 28. 

How can I fix this? I've already tried restarting the phone, removing the card and putting it back in again. Nothing has worked so far. 

 

1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Pazasaurus,

I am sorry to hear about that! It sounds as though the services may need to be manually connected again. To get this sorted ASAP, can you contact our Live Chat Team here and we’ll have it all done? If they are unavailable when you check it out, send us a message via Facebook or Twitter and we can help you quickly through those channels too.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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