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sim hasnt arrived

  • 17 February 2021
  • 3 replies
  • 80 views

I ordered a sim on 8 February - direct debit starts next week but still not received the SIM card 

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Best answer by Michelle 20 February 2021, 10:46

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3 replies

Userlevel 5
Badge +8

Hi @Sallyknowles 

 

Have you tried contacting our Live Chat team?  They can arrange to send you another SIM card.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle

iD Mobile 

I have tried contacting live chat but only get an automated message

Userlevel 5
Badge +8

Hi @Sallyknowles 

 

Have you asked to chat with an agent?

 

Michelle

iD Mobile 

 

Why iD Mobile?