I purchased a contract last week and the ID Mobile team were happy enough to send me an email stating “we are pleased to inform you that your direct debit standing order has been set up”, and that my plan had started with each passing day I am unable to use what I’ve paid for because the SIM card hasn’t even arrived yet? No tracking code was provided, no nothing. My money was taken and a standing order was set up and I haven’t even got anything, no sim, no nothing. I need help!
Best answer by WelshPaul
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