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Sim Reactivating

  • 13 April 2019
  • 3 replies
  • 128 views
F
Rank
Userlevel 1
I had broken my phone and the guy I spoke to live chat said they would put a suspension on my service, I asked yesterday for this to taken off and I was advised that it would only take an hour but I still don't have service. Reset my phone etc etc.

Anyone got any ideas?
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Best answer by Mohammed 15 April 2019, 18:10

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Feraxia,

Sorry to hear this hasn't happened. Commonly, removing the SIM and re-inserting may fix this.

If it doesn't, please email us as we'll need account information to remove the suspension and we can't get this from you from here.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F
Rank
Userlevel 1
Hi Mohammed,

Loving the picture and don't worry my sim was fixed by Nicola on live chat the other day :)

Cheers,
Mohammed
Rank
Userlevel 7
Badge +10
Hi Mohammed,

Loving the picture and don't worry my sim was fixed by Nicola on live chat the other day :)

Cheers,

Cheers @Feraxia 😁

I only liked the 1st Season of Sword Art but here's to a real world Sword Art in the future! (without being trapped).

Glad to hear Nicola from the Live Chat Team was able to sort this.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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