Question

Speak to a Human

  • 4 December 2020
  • 9 replies
  • 239 views
C
Rank

I have tried to transfer my number from Three to ID. I have submitted my PAC Code successfully but received a text yesterday to say there has been an issue and a link to customer services, which does NOTHING. 

How do I speak to a human? I have tried the chat line multiple times, left questions, replied to questions, liked answers from ID Team. This is getting ridiculous. Why don’t you have a customer service team? I imagine my issue could have been sorted in minutes with an actually human being!!!!

This is beyond frustrating, I wish I knew how awful this system was being I switched to ID. 

This topic has been closed for comments

9 replies

AllisoninScotland
Rank
Userlevel 1

Me too!!!  I don’t think they have real people anymore.  The chatbot is useless and the automated service hung up on me as I didn’t fit the criteria of answers.  Help us someone!

B
Rank
Userlevel 1

I have been waiting since the 30th November. Was told it would be done yesterday but it wasn’t and now I can’t even use live chat as the ID homepage has been down since yesterday afternoon. ID really need to get their house in order. This is beyond a joke now.

Mohammed
Rank
Userlevel 7
Badge +10

Hello all,

 

Can you all confirm if you’ve since manage to resolve the issue or still needed help with this?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

I got my transfer confirmation text through yesterday so all fine here now

AllisoninScotland
Rank
Userlevel 1

Sorry Mohammed … I’d given up checking for replies.  SIM received and finally activated so that’s all fine.  Still can’t see my current account … I can login now but it still brings up my plan from 1 year ago.  Was it you who suggested trying another email account?  I think I just won’t use the app.  Also now thinking I won’t stay long with ID.  Thanks for answering :grin:

Will
Rank
Userlevel 6
Badge +8

Hi @BeenCalledWorse,

 

Cheers for letting us know.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
Rank
Userlevel 6
Badge +8

Hi @AllisoninScotland,

 

That’s correct, if you use a different email address to register you’ll be able to use the App.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nataliedavies145
Rank

I haven't received my sim card still why is there no one to talk too!!! This place is a joke!!!! 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Nataliedavies145,

We are sorry to hear that you have not been able to get in touch with us. Our Live Chat Team here can often be used for issues such as this one.

We have since replied to your other post here along with sending you a PM.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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