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Still no services after a late payment

  • 13 June 2021
  • 2 replies
  • 49 views

My services are still unavailable even after I paid the bill in full on the 8th of June! What's going on? I need my phone for working purposesĀ 

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Best answer by WelshPaul 14 June 2021, 09:36

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Userlevel 8
Badge +6

HiĀ @Matty Tickner,

Are you still without service? šŸ˜²

Ā 

I believe ID Mobile aim to restore service within the hour and so you should definitely be back up and running by now!

Ā 

Try speaking to live chat on the link below:

https://www.idmobile.co.uk/live-chat

Ā 

Click on the ā€œLaunch live chatā€ button and enter your information. Once you're connected to the ID Mobile chatbot type the word ā€œAgentā€ and select ā€œCustomer Serviceā€ option and you will be connected to a live agent.

Ā 

AlternativelyĀ if youā€™d rather wait,Ā a member of the ID Mobile team will be along soon to help.

Userlevel 7
Badge +7

Hi @Matty Tickner,

Sorry to hear that your services havenā€™t resumed.Ā 

Did the Live Chat Team manage to assist you with this or would you still like help?

Ā 

Kash

Why iD Mobile?