Best answer by Kevin
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Stolen phone no option to block phone
My phone is stolen. I was able to block sim. But no option to block the phone imei. No option in the app for blocking phone. I. cant get through via phone and chat os offline. Please help me to block the phone.
Userlevel 4
+10
HiÂ
We're dreadfully sorry to hear what's happened to your phone itself, though it's good at least that you have blocked your SIM.
If you could get in touch with us either through:
- Dialling 0333 003 7777 for our Customer Services Team.
- Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
- Contacting our Social Media Team on Facebook or Twitter
- Emailing our office at
We'll need to take some details from you first of all, then we'll be able to blacklist your old handset to ensure no one can make use of that device.
If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.
Thanks
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