Question

struggling to sign up for id mobile app

  • 6 June 2019
  • 2 replies
  • 222 views
Xenis
Hi, when I've tried to register for the id mobile app or website I've filled in my registration details and I keep getting given a message saying "Please check your personal details again. At least one is incorrect. For your protection, we c'ant specify which field needs to be changed.

2 replies

Phil
Rank
Userlevel 2
Badge +6
Hi Xenis, thanks for reaching out to us here.

Can you just confirm that you are using the same details that you provided when you made your purchase?
-Phil
Did my answer help you? If so, mark it as the Best Answer to help others! :)
Xenis
yes i am filling in the same details used when purchasing the contract. however we are still having the problem and we are going into a local carphone wearhouse branch to look into it.

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