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switching

  • 27 April 2021
  • 5 replies
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Nicky71
Rank
Userlevel 1

Hi, I switched from three to id.  

My old number is on calls but when I text it is my new id number. What's up?

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Best answer by Mohsin 28 April 2021, 17:24

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5 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Nicky71 

Have you recently requested the number port? It seems like the number port is still in process, please allow up to 48 hours for the number port to complete. If you are still having the same issue then please let us know and we will investigate with our tech team.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nicky71
Rank
Userlevel 1

So that's why calls are in my old number that I want to keep. But texts are in the new number from id that I don't want?

 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Nicky71 

As advised, you will usually experience this when your number is in the process of being ported. Are you still experiencing this problem?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nicky71
Rank
Userlevel 1

Yes

Mohsin
Rank
Userlevel 6
Badge +4

Okay @Nicky71 

We will send you a Private Message now so we can escalate this with our tech team. To view the message sent, simply click on your profile icon and select Private Messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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