switching from EE to ID keeping old EE number

  • 22 January 2021
  • 1 reply

I submitted my PAC code last week(nothing happened) ,start of this week (nothing happened),messaged online agent yesterday ,she took my details and said it would all be done by 6pm same day(nothing happened).I have my old EE phone on, and my new ID phone on, Should i keep them both on? or is this stopping the porting from happening?

1 reply

Userlevel 7
Badge +9

Hello @Paulh1970,

Sorry to hear this has still not completed.

The phone doesn’t need to be turned on for the port to work don’t worry.


Can you clarify if it’s since been processed or if you still need help? If so, we’ll PM you to investigate.