Question

Text from iD saying Direct Debit has been cancelled when it hasn't

  • 28 April 2021
  • 4 replies
  • 208 views
G
Rank
Userlevel 1

Hello, 

I’ve received the following SMS text from iD: 

“Your bank has notified us that your Direct Debit has been cancelled. If you don't have an active Direct Debit with us, it could lead to missed payments, as cancelling this does not automatically cancel your contract. Please set up a new Direct Debit using the iD app or My Account (go to 'My Bills & Payments', then 'My Direct Debit Details') or make a manual payment by calling 7777 free from your iD mobile” 

I haven’t cancelled the DD. My bank says the DD is still in place and is active. 

Should I worry? Has the billing system gone woopsy? Anyone else getting these erroneous messages?

 

Thanks

This topic has been closed for comments

4 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @gavinjbaxter 

If the bank has advised your direct debit is still active then there would be nothing to worry about. We will send you a Private Message now so we can double-check this on our end. To view the message sent, simply click on your Profile icon and select Private Messages.

-Mohsin

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank
Userlevel 1

Hi Mohsin

I’ve received your PM, can’t seem to reply. Think you need to follow me so that I can send you a PM?

 

Gavin

Mohsin
Rank
Userlevel 6
Badge +4

Sorry about that @gavinjbaxter 

I have amended that now so you should be able to reply going forward.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank
Userlevel 1

Done

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