Question

Text message error

  • 28 May 2020
  • 1 reply
  • 79 views

Userlevel 1

When I send a text to someone they receive the message three times and my phone says it has failed to send when it hasn’t. This has been happening since I’ve had sim only. If there’s anyway of stopping my texts from sending multiple times please could you help. Thank you


1 reply

Userlevel 3
Badge +5

Hi @SamHoutby23 

Sorry to hear this. 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima

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Why iD Mobile?