Question

Texting and calling Spain


Userlevel 1

My son has a Spanish phone and I am unable to to text or call him. I have roaming switched on. Some of my friends are able to contact him on their phones.


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5 replies

Userlevel 6
Badge +4

Hi @Pom01326 

Are you in the UK yourself or in Spain? And are you trying to call your son who is in Spain and is using a Spanish Sim?

-Mohsin

Userlevel 1

I am in the UK my son is in Spain and has a Spanish sim

Lesley.

Userlevel 6
Badge +10

Hi @Pom01326,

Thanks. Are you using the Spanish dialling code too? You need to add +34 in front of the number (taking off the first 0).

If you do and that doesn’t help, you would then need your international feature enabled rather than roaming as roaming is only used when you are outside the UK. Please can you check your app/account to see if international usage is enabled? Let me know if you need further help.

Ryan

Userlevel 1

I did not have international calls ticked, It is working now. Though I will continue to use Whatsapp as it is free. Thank you for your help.

Userlevel 6
Badge +10

Hi @Pom01326,

No problem! Happy to hear that it’s now working. 🙂

Ryan

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