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texts failing to send on long standing contract

  • 16 January 2021
  • 8 replies
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T
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All texts I’m trying to send are failing. I have an iPhone 8 and it’s a long standing contact, not a new one. 

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Best answer by Will 20 January 2021, 12:11

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8 replies

C
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Both my husband and I are having the same issue. I've tried contacting ID but haven't had much luck.

P
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Two phones on ID here also having the same issue. Must be a network wide fault?

T
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I messaged Id earlier and they said they’re working on the issue, so yes it looks like a network fault. 

terrywebbs
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@ps2mint 

@Twinsmum21 

@Claire2112 

There are reported wide spread issues with the three network effecting text, however thankfully calls still working for now!

P
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Userlevel 1

Thanks everyone for the updates.

Will
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Hi All,

 

We did have some network issues relating to the sending and receiving of text messages on Saturday, but these have since been fixed. Are you still having the same issue, or is it resolved now?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
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Userlevel 1

All resolved but would have been useful to have been told that earlier in the day maybe via chatbot? Thank you 

Mohsin
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Userlevel 6
Badge +4

Hi @Twinsmum21 

Happy to hear everything is all working fine now. Any outstanding issues are reported on our website below, feel free to have a look if this was to happen again:

https://www.idmobile.co.uk/help-and-advice/coverage

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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